Everything you need to know, answered.

Ten core services under one contract: (1) Company Formation & Licensing, (2) Broker Operations (ForexOutsource), (3) 24/7 Customer Support, (4) KYC/AML, (5) Risk & Compliance, (6) Dealing Desk, (7) Server & Infrastructure, (8) Website Development, (9) Code & DevOps, (10) Marketing & Growth. Each can be engaged standalone or as a bundled stack.

ForexOutsource is our dedicated 24/7 operations division — the human layer that runs your support desk, KYC queues, dealing desk, reconciliation, and regulatory reporting. Staffed by domain-trained analysts, measured on contractual SLAs, and visible through a live dashboard you can audit anytime.

Either. Many clients start with a single service (e.g., 24/7 support or KYC operations) and layer on others as they scale. Each service is modular and plugs into your existing stack without re-platforming. We scope the engagement transparently after a free consultation.

Yes. Every service is platform-agnostic and provider-agnostic. We integrate with your existing MT5/cTrader/PriximTrader setup, LPs, PSPs, and CRM — or migrate you with zero-downtime cutover plans. We certify FIX sessions against your current providers and only propose changes where they demonstrably improve price, depth, or resilience.

Support: <60s first response. Infrastructure: 99.9–99.99% uptime by tier. KYC: <24h standard verification. Payouts: <4h review SLA. All SLAs are contractual, measured on a live board you can watch, with service credits for misses.

Typical onboarding takes 2–4 weeks for operations services, including CRM integration, platform training (MT5/cTrader/MatchTrader), compliance protocol alignment, and a 1-week shadowing period before your team goes fully live. For urgent requirements, we can deploy a pilot team within 7 days.

Yes — Gold and Platinum partners (and full-stack clients) can opt for fully white-labeled delivery. Your client sees your brand on proposals, portals, reports, and support interactions. Prixim Global operates as your silent back-end. Starter and Growth engagements use co-branded delivery by default.

Yes. That’s the core value of outsourcing vs. hiring. Add or remove pod members with 30-day notice. Scale from 5 to 50 agents without recruitment cycles, training overhead, or payroll risk. Volume-based pricing tiers apply.

We integrate card PSPs (Stripe, Adyen, Checkout.com, Nuvei, Worldpay, PayPal), crypto gateways (BitPay, CoinGate, NOWPayments, Coinbase Commerce, Binance Pay), e-wallets (Skrill, Neteller, MuchBetter, AstroPay), and 50+ local rails (iDEAL, Bancontact, Blik, Pix, UPI, Alipay, WeChat Pay, GCash). Payouts via bank transfer (SWIFT/SEPA), USDT/USDC, Visa Direct, Mastercard Send, and specialist disbursement rails (Tipalti, Payoneer, Wise Platform, Rapyd, Nium, Thunes).

Yes — this is one of our core specialties. We have relationships with broker-friendly banks in Cyprus, Lithuania, Latvia, Estonia, UAE, Singapore, and offshore jurisdictions. We prepare the compliance package, introduce you to the right relationship manager, and guide you through the application. 90%+ success rate for properly structured entities.

Yes, but with limitations. Unregulated entities (offshore IBCs, prop firms without client funds) can access EMI accounts and crypto-friendly banks. Tier-1 bank accounts typically require regulatory licensing. We’ll advise on the optimal structure during the free consultation.

Card PSPs: 3–7 days. Crypto PSPs: 1–3 days. EMI accounts: 1–2 weeks. Tier-1 bank accounts: 3–6 months. We can have your first payment rail live within a week of engagement, with full banking relationships developed in parallel.

We provide chargeback management services: representment, evidence gathering, and dispute resolution. Our fraud prevention tools reduce chargeback rates to <0.2%. For high-risk verticals, we offer chargeback guarantee programs.

Yes. We integrate multi-currency wallets, real-time FX conversion, and settlement in your base currency. Support for 135+ currencies with transparent FX markup. Daily reconciliation reports provided.

Yes. PriximTrader ships with a full REST + WebSocket API suite, FIX 4.4/5.0 sessions, and webhooks for every money-moving event (transfers, deposits, payouts, KYC state changes). We also provide SDKs for web and mobile embedding, plus a sandbox environment with replayable fixtures.

Six engines: PriximTrader (our flagship, multi-asset with native binaries), MetaTrader 5 (turnkey + hosting), cTrader (ECN/Level II), MatchTrader (web-first, prop favourite), DXtrade (widget-composed, multi-asset), and TradeLocker (TradingView charts + server-side rules). All are white-label capable.

Yes. We migrate clients, positions, history, wallet balances, IB structures, and follow graphs with checksum validation and a parallel run before an off-hours cutover with a hot rollback window. Clients keep their credentials and history; your staff keep one less weekend of panic.

Equinix LD4 (London), NY4 (New York), TY3 (Tokyo), SG1 (Singapore), and AM3 (Amsterdam), colocated against your liquidity. Region selection is available on Dedicated and Enterprise plans for data-residency alignment. 99.99% uptime SLA with quarterly DR drills.

Yes. TLS 1.3 + cert pinning on all surfaces, AES-256 at rest, 2FA + device fingerprint, root/jailbreak detection, WAF + DDoS scrubbing, immutable audit logs, RBAC with least privilege, and a 24/7 SOC with scheduled red-team exercises. We’re ISO 27001:2022 and SOC 2 Type II aligned.

Existing clients reach their dedicated account manager directly via the contact details in their welcome pack. For urgent technical issues, the 24/7 NOC hotline is available. General enquiries: sales@priximglobal.com, WhatsApp +91 98920 87689, or UK +44 20 3695 2310.

Under one business hour for sales and scoping enquiries. Existing clients have contractually defined response times by severity (P1 <15 min, P2 <1h, P3 <4h, P4 <24h). Support tickets are tracked in your portal with full audit trail.

Yes. Book a 30-minute session with a platform or solutions specialist. We’ll spin a branded demo tenant, load your symbols and routing policy, walk the dealing desk and binary board, and leave you with a written deployment recommendation — Shared vs. Dedicated, modules, migration plan, and costed timeline. Request a demo here.

No. Every engagement comes with a line-item proposal before signature. No per-trade charges, no revenue share, no surprise add-ons. If scope changes mid-engagement, we issue a change order for your approval before proceeding.

Yes. Turnkey projects are scoped and signed per milestone. Monthly retainers require 30-day written notice. Enterprise MSAs follow the termination clause in your contract. Any prepaid but undelivered work is refunded pro-rata.

Yes. Mutual NDAs are standard before any scoping call that involves sensitive business information. Data Processing Agreements (DPAs) are executed for any engagement handling client PII, aligned with GDPR, UK GDPR, and applicable local data protection laws.

Three paths: (1) Book a free consultation — 30 minutes with a specialist, no obligation. (2) WhatsApp us at +91 98920 87689 for a fast response. (3) Email sales@priximglobal.com with your business model and target markets — we’ll return a tailored roadmap within one business day.